An ISO 9001 – 2008 Certified

SERVICES

Facility Management

Infrastructure

We do provide IT Facility management services for corporate customers. We depute resident engineers at site to provide some of the following services

  • Preventive maintenance and breakdown calls.
  • Help desk support
  • Network Management
  • Server and Desktop Management
  • Backup and Disaster Recovery
  • Security Management
  • Preventive maintenance

Software

We do provide Software Facility management service for corporate customers. We depute resident engineer at site for the same. The service covers preventive maintenance and breakdown calls of software application. Engineer will take care of solving bugs, making changes in report formats, small modifications in the application as needed and many more.

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Annual Maintenence Contracts


Every Organisation needs AMC to keep their business' computer systems and network at peak performance through regular scheduled maintenance for all systems and equipment’s. We offer on-site, Telephonic and email support for a wide range of IT equipment and operating systems. We aim to provide our customers with the highest possible level of support service.

Hardware and Infrastructure AMC - Comprehensive
In a comprehensive AMC, the analysis of breakdowns/faults in the hardware and repairing/service is taken care of. This includes preventive maintenance on a pre-determined/agreed-to frequency. Apart from this repairs / replacement of faulty parts is also included in this AMC.

Hardware and Infrastructure AMC - Non-Comprehensive
Non comprehensive AMC, only includes service. Preventive maintenance comes under this and support team will diagnose and identify faulty part. The cost of spare parts repair / replacement must be borne by the customer.

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Software AMC


We undertake Annual Maintenance contract for Software. It may be developed by us or already developed by any other party. In this service we do provide reasonably simple changes in the software like report formats, bug fixing, Back end correction in the data etc. Benchmark always stands by its Clients whenever there is any kind of Support or Training required. We strongly believe that Software development is one thing but providing personalized and post development support is of utmost importance. In addition to regular support, we always believe in a personal touch with all our Clients to ensure maximum availability for their Business uptime.

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IT Repair Services

At this age and time where everything is already automated, it is indeed strenuous and taxing if our computer system malfunctions.

At present, there are numerous ways on how computers and peripherals can break down and malfunction. In the previous years, it was very troublesome to have these devices repaired due to the scarcity of computer repair services. But now, We can help you with these repairs. Moreover, we are adept when it comes to resolving different types of computer and peripheral issues, regardless of whether it is hardware-related or software-related.

We provide services for component and board level repairs of IT products like Laptops , Desktops Servers , Network equipment’s , Printers, Monitors, SMPS , HBA Controllers, Scanners etc. We provide on-site and Return to Bench service. We have good stocks of spares and specialized tools that are needed for this activity. We provide this service with repair success rate of 95%. We provide warranty on repaired or replace components also but on case to case basis. We do conduct hardware stress test after every repair to ensure long run of the repaired product.

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Internet Hosting Services

An Internet hosting service is a service that runs Internet servers, allowing organizations and individuals to serve content to the Internet. We offer various kinds of services to our Customers such as Domain Name Registration, Web Hosting, Email Hosting, Co location Services for Application Servers/ Database Servers or any other Cloud based Applications.

 Benchmark offers these services to its clientele on a variety of platforms across globally accessible Servers. The Client has a choice of opting for Services on different geographically located Servers on Windows or Linux platforms.

In Colocation Services, Benchmark offers managed Services at the Hardware & operating system level which helps its Customers in easy deployment of Applications. For Budget conscious customers, we also have our very own dedicated hardware & we also provide customized virtual Server environments as per the requirements of our Clients.

 For Email hosting services, Clients have options from a 5 User to a 5000 User environment across various service providers across globe.

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Data Recovery

Data recovery is the process of restoring data that has been lost, accidentally deleted, corrupted or made inaccessible for any reason. The data recovery process may vary, depending on the circumstances of the data loss, the data recovery software used to create the backup, and the backup target media. 

We at Benchmark provide Data recovery as a service. These services are typically used to retrieve important files that were not backed up and accidentally deleted from a computer's file system but still remain on disk in fragments. We provide quality data recovery services for recovery of deleted /damaged/ lost/ formatted files from HDs, SD card and USB storage device. We do it for all platforms and file formats like FAT, NTFS, HFS, UFS, ex2 etc. We also have tie up’s with third party Service providers who have state of the art equipment’s and technology that can recover even data under complex physical & environmental losses.

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Consultancy

Information technology consulting is an activity focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives. The consultant’s contribution therefore, can be defined as filling specific skills needs within an organization. Benchmark works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems.

Data Center Design

A Data Centre facility is a place where Customers can host their own dedicated IT Infrastructure to keep their businesses running smoothly in a 24/7 environment.Benchmark has on its board a team of dedicated professionals with vast experience to assist its Clientele with entire data centre design & implementations as per Customer needs & budget. Design of Data centre includes premises inspection, Civil construction, Platform raising, Rack design, Uninterrupted power distribution and management, Temperature and Humidity management, Network Cabling and layout, Internet connectivity, Network devices and Server installation and management, IT Security, Access control etc.

Cloud Computing and Virtualisation Design


Cloud computing enables companies to consume compute resources as a utility rather than having to build and maintain computing infrastructures in-house.
Cloud computing promises several attractive benefits for businesses and end users. Three of the main benefits of cloud computing includes: 

Self-Service provisioning
End users can spin up computing resources for almost any type of workload on-demand.

Elasticity
Companies can scale up as computing needs increase and then scale down again as demands decrease.

Pay per use
Computing resources are measured at a granular level, allowing users to pay only for the resources and workloads they use. Cloud computing services can be private, public or hybrid. 

We advise our Customers on the following parameters.

  • Cloud computing working, Performance, High Availability, Disaster Recovery, Backup, Storage, Internet Bandwidth etc.
  • Building block of cloud
  • Challenges of cloud computing
  • Migration of existing setup
  • Implement new servers and applications

Software Solution Selection


One of the most challenging aspects for any Organization is selecting the right software that supports your organization’s business processes and helps your organization achieve measurable improvements. When selecting enterprise software that meets your organization’s business requirements, it helps to seek advice from an expert.

 Benchmark has a Team of dedicated Software Analysts who sit with the Customer to study their entire requirements and workflow related to actual business process automation, number of concurrent users, number of devices, day and time schedule, software products available in market. On the basis of which, a detailed System requirement Study (SRS) Document is prepared & given to the Client. With the help of the SRS Document, Benchmark analyses and matches the features of the application with the requirement & decides on a cost effective solution and assists its Clients in selecting the right Application to meet their business requirements.

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Audit

IT Security Audit


An information security audit is an audit on the level of information security in an organization. Within the broad scope of auditing information security there are multiple types of audits, multiple objectives for different audits, etc. Most commonly the controls being audited can be categorized to technical, physical and administrative. Auditing information security covers topics from auditing the physical security of data centres to auditing the logical security of databases and highlights key components to look for and different methods for auditing these areas.

 We conduct IT Audit for Security posture of an organization as per ISO 27001 standards. We do thorough analysis of Access control, Asset Management, Physical and environmental security, Cryptography, Communication Security, Business continuity etc. We have a team of engineers certified as Lead Auditors to conduct such audits. We do gap analysis and provide solution to security threats identified.


Software Asset Management


Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization Fundamentally intended to be part of an organization’s information technology business strategy, the goals of SAM are to reduce information technology (IT) costs and limit business and legal risk related to the ownership and use of software, while maximizing IT responsiveness and end-user productivity. 

We conduct audit for Software Asset of the organization. We collect data about the various software packages installed on their Desktops, Laptops and Servers. Also collect information about purchase of legal software along with necessary proof of purchases in different form like OEM CDs, Paper license etc. Based on license policy of respective Software OEMs, we do the analysis. Identify the gaps and report to customer. We help customers to eliminate these gaps with necessary and sufficient acquisition of additional software licenses.


Network Audit


Network auditing is the collective measures done to analyse, study and gather data about a network with the purpose of ascertaining its health in accordance with the network/organization requirements.

Network auditing primarily provides insight into how effective network control and practices are, i.e. its compliance to internal and external network policies and regulations. 

We conduct audit for Network Setup at customer premises. We conduct tests to analyse installation of physical Network of passive components like quality of cabling, punching, Patch panel, Jack panel, routing of cabling etc. We do conduct test and analysis of active devices like Switches and Routers. Identify challenges related network blocking, Collisions, spoofing, Network access by unauthorized users, Hacking, DDOA of websites etc. We identify such threats and recommend solutions to overcome such issues so that Network security is established across organization.


Software System Audit


Today’s Application Software’s are integrated systems that hold all the data pertaining to the business processes from the beginning to the end of the chain in a unified database. Application systems, assisted by Internet Technology and central databases, have greatly improved efficiencies of transaction processing by eliminating barriers of geography and departments. Software system Audit increases the efficiency, security and productivity of the entire Software System.

 Benchmark conducts audit for software packages, developed for corporate customers by third party by developing test environment for the software & conduct different audit trials with sample data. We conduct various tests such as Data validation, bugs identification, performance, unnatural termination of program, etc., generate performance and activity report, submit the same to our customer’s to help them carry out the corrections and use the software reliably and efficiently.

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Miscellaneous

DR Server Relocation


Customers do need a disaster recovery solution. They implement DR setup, one at local site and other at an isolated site. In some cases customers do not have a remote site of their own with leased or Internet connectivity. In such a case we offer this service to set up remote site of DR at our own premises or provide location on rent that has leased or Internet connectivity.

Data Media Storage


It is advised to take back up of the IT setup at regular interval consistently on storage media and store it in a fire proof safe at the site and a copy at a remote location away from actual site. We provide this service of taking regular authentic backup as per set process and store it in our own office premises away from customer site.

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